Our support process is typically to attempt to resolve things remotely as rapidly as possible. In the rare cases where that is not possible, we will also perform on-site visits to resolve an issue.
Normal Support Business Hours: 9a-5p
Daytime contact number: 717-671-1141 option 2.
Email contact: firstname.lastname@example.org
Emergency Support: 24x7
Emergency contact number (24x7) - 717-671-1141 ext. 44.
Please leave a voice mail message and you should get a call back very shortly.
You may also be requested by a support engineer to use the following link for a remote session. If requested, please click the link below and then click run or open.